FAQs

Products online:

Why isn't all your stock that is in-store available online?
We can only provide a limited range of product on our online store as a lot of them are made with limited edition Japanese cottons and majority of them sell in-store very quickly. Having said that, we do strive to make as much available online as we can and are always expanding the range that’s available both in-store and online.
 
I saw product in-store and want to order it online/over the phone - is this possible?
Absolutely. You can call the store, seven days a week and order almost all of our products over the phone by paying by credit card. Contact us on (02) 9550 1020.
 
I saw a product on the newsletter/blog that I like that isn't available online, is there anyway I can order it?
You can call the store, seven days a week and order almost all of our products over the phone by paying by credit card. Contact us on (02) 9550 1020 for more details. Alternatively you can email us at made590@optusnet.com.au to ask about availability.

Purchasing:

I don't have a credit card, do you accept any other methods of payment?
At the moment the only payments we accept are via credit card, as we manually process your order through our store when your order is ready to keep your credit card details secure.
 
If it’s the wrong size what is your return policy?
We accept exchange on most items if you post the item back, we will replace your item with the correct size. Return postage from customer to store is at the cost of the customer.
 
I am nervous about giving my credit card details online, how safe is your website?
We have a very secure system for using and storing your details. Credit card details are deleted once your order is complete and do not remain on our system.

Gift purchases:

Do you do gift wrapping?
We do not gift wrap but if your order is a gift, please let us know – via leaving your details in our customer notes and we will do our best to accommodate. We are happy to incorporate message in delivery and send the receipt to a different address if needed.

International Shipping

Do you ship internationally?
Yes, we will ship anywhere in the world. We use Australia post.
 
How long does international shipping take?
Postage times vary depending on where in the world your package is being delivered. Generally 10-14 business days, though most of the time packages arrive earlier than originally stated.
 
How much does international shipping cost?
International shipping quotes are automatically generated at the checkout and once your item is sent we will refund any difference if you have been overcharged.
 
I am not sure if my credit card will work in Australia, what are my options?
We can try your card and if it doesn’t work ,we can also email you a paypal invoice. We will contact you in the event of your card not working.

International Customers: Please note international shipping of made590 ceramics and furry animals may incur additional charges. Once your order has been placed we will obtain a quote from Australia Post and contact you with the final cost.  You may then choose to have the difference charged to your credit card or cancel your order with a full refund.  Please let us know at the time of placing your order if you would prefer standard shipping or tracked and insured post.  Made590 takes no responsibility for lost or stolen packages or if your package does not arrive if you do not choose to insure or track your package.

Australia Shipping:

Why is postage more expensive than regular Australia post?
We recommend paying a few dollars extra for an express post satchel or registered post box as these post options can be tracked and are a lot more reliable than regular post. If we send your item in a regular post satchel and it happens to get lost there is no way we can find out what happened to your item.
 
I need the product more urgently as it’s a present, is there anyway to make this a priority?
If you make a note of this in the comments box of your order we will do our best to get the order out ASAP. If the product is in stock, we should be able to have your package in the post within a day or two. If you are unsure about any of the products or about the time restraints of your order please email us with any questions.

Labels:

I am a designer that is interested in being stocked in your store, what is the best thing to do?
The best way to contact us is via email. If you can email us a general outline of your product, prices and images, we should be able to respond quite quickly in regards to stocking your brand.
We prefer if you do not send us mail or samples to the store unless we have specifically requested.

Do you take new designers on consignment?

We do take designers on consignment if it is a product we feel we could represent well through made590. Consignment brand approval is also subject to our space restraints.

Does made590 wholesale their products?

At the moment made590 does not wholesale to any new stores.

Made590 is the exclusive distributor within Australia for the following brands and artists:
Hidden Eloise
Ryan Berkley
Decoylab
Jane Jenni
Animal pens
Geese Measuring cups
Fake Furry Animals

We also wholesale a select range of our made590 clothing!

To become a stockist please visit our wholesale website and fill in the application form:
https://www.made590.com.au/wholesale/customer/account/login/

Care Instructions:

Our products, especially the clothing comes with care labels and care instructions so you get the best wear from your clothes as possible. Please follow the directions as some of our fabrics are limited edition and delicate, and therefore need special attention. As a general rule we recommend cold gentle hand wash on most items and never recommend you put them in the dryer. Please email us with any questions you may have regarding the care of any of our products.