null Skip to main content

FAQs/ Returns + Exchanges

Shipping + Processing Times

What shipping options do you offer + how often do you pack orders?
Please see our Shipping and Delivery page for all Australian and International shipping information and processing/packing times.


We offer Exchange only within 10 days of you receiving your items. We  do not offer returns for money back. You can exchange for anything else online or instore and credit notes are offered for 6 months. For all DISCOUNT SALE PERIODS and more info on our exchanges please click here for our dedicated page on Returns and Exchanges

Why isn't all your stock that is instore available online?
A lot of our pieces, often made with limited edition Japanese cottons, sell instore very quickly, before we have time to photograph and list them online. Having said that, we do strive to make as much available online as we can and are always expanding the range that’s available both instore and online. Keep an eye out on our blogfacebook page and instagram feed for up to the minute information on all our new arrivals as soon as they hit the shop floor.

I saw a product on Instagram and Facebook and would like to order it but can't find it in your online store - is it available for purchase even if I can't make it into the shop?
Absolutely. You can either email us or call the store seven days a week and order almost all of our products over the phone by paying by credit card. Contact us on (02)9550 1020.

I saw a product in your newsletter and on the blog that I like that isn't available online, is there any way I can order it?
You can call the store, seven days a week and order almost all of our products over the phone by paying by credit card. Contact us on (02) 9550 1020 or (02) 9518 1830 for more details. Alternatively you can email us to ask about availability.

An item I wish to purchase is out of stock. When will it be available again?
Simply click on the link in the listing of the item you are after that says 'click here to be notified when this product is back in stock', fill out your details as required and we will let you know via email when it is available.

I ordered an item online, but I just received a call from you saying that it is not available even though it was in stock at the time I purchased it. How does this happen?
We do our absolute best to keep the website as updated as possible, but as we share all our online stock with our Newtown store, ocassionally items sell out in the shop before the online order gets processed. In this instance we will contact you either by phone or email to determine if you would like to choose another item in its place or receive a refund (excludes sale items).

Do you hold items?
No. Due to the limited nature of our pieces and the fact that we share our online stock with the shop, we are unable to offer holds for any length of time.


We offer exchange or credit note only. All goods must be returned within 10days of receiving the items. You can exchange for anything in the online store and we can also offer a credit note which is valid for 6 months. In your delivery you would have received a returns & exchanges slip, if you have misplaced this slip please contact us and we will email you another one

If what I bought online is the wrong size, what is your return policy?
We accept exchange on most items. Please see our Returns page for detailed information on exchanges.

My item arrived damaged, what do I do?
Please see our Returns page for detailed information on what to do in this instance.

What methods of payment do you accept?
All our payments are processed by eWAY, a secure online site that accepts both VISA and Mastercard.

I am nervous about giving my credit card details online, how safe is your website?
We have a very secure system for using and storing your details. Credit card details are deleted once your order is complete and do not remain on our system.

I am an International customer and am not sure if my credit card will work in Australia, what are my options?
Please try your card and if it doesn’t work, please contact us for alternative options.

I didn't receive a receipt with my order. Was I meant to?
To save on paper we do not send you a physical duplicate of your online receipt. The email you received from us after you made your purchase containing your order details and confirming receipt of your order is your tax invoice. Please keep it as your proof of purchase. 

Do you offer After pay?
Yes, we now offer After pay.

What payment options do you offer?
We now accept After pay, PayPal, as well as all major credit cards online. 

Gift purchases

Do you offer gift wrapping?
We do not gift wrap but if your online order is a gift, please let us know by leaving your details in the comments section when checking out and we will do our best to accommodate. We are happy to incorporate a message in the delivery of both online and phone gift orders and send the receipt to a different address if needed.

Care Instructions

Are there any special care instructions I should follow with my new clothing purchase?
All our clothing comes with a care label with clear care instructions so you get the best wear from your clothes as possible. Please follow the directions carefully as some of our fabrics are limited edition and delicate and therefore need special attention. As a general rule, we recommend cold gentle hand wash on most items and never recommend you put them in the dryer. Please email us with any questions you may have regarding the care of any of our products.

Independent Designers

I am a designer that is interested in being stocked in your store, what is the best thing to do?
The best way to contact us is via email. Send us through a general outline of your product, prices and images, and we will do our best to get back to you as soon as we can. Please keep in mind that we are a small store and are unable to stock items of a similar nature to what we already have instore. We prefer that you do not send mail or samples to the shop unless we have specifically requested.

Do you take new designers on consignment?
We do take designers on consignment if it is a product we feel we could represent well through made590. Consignment brand approval is also subject to our space restraints. Please email us with any queries.


Where are your products made?
Made590 clothing is 100% Australian designed, made and owned. We source many of our special limited fabrics from Japan as well as design our own exclusive fabrics for the label. A lot of our pieces are made in limited runs, making them even more super special!  The Jewellery we stock is all designed and made by very talented Australian designers.
Our Gifts & Homewares are sourced from anywhere and everywhere, all around the world!