null Skip to main content

FAQ

Frequently Asked Questions:

 

I saw a product on Instagram and Facebook and would like to order it but can't find it in your online store - is it available for purchase even if I can't make it into the shop?

Absolutely. You can either email us or call the store seven days a week and order almost all of our products over the phone by paying by credit card. Contact us on (02) 9518 1830

An item I wish to purchase is out of stock. When will it be available again?
Simply click on the link in the listing of the item you are after that says 'click here to be notified when this product is back in stock', fill out your details as required and we will let you know via email when it is available. Select items we sometimes do rerun and we also receive exchanges for sizes so please do sign up online!

I ordered an item online, but I just received a call from you saying that it is not available even though it was in stock at the time I purchased it. How does this happen?
We do our absolute best to keep the website as updated as possible, but as we share all our online stock with our Marrickville store, occasionally items sell out in the shop before the online order gets processed. In this instance we will contact you either by phone or email to determine if you would like to choose another item in its place or receive a refund (excludes sale items).

Do you hold items?
No. Due to the limited nature of our pieces and the fact that we share our online stock with the shop, we are unable to offer holds for any length of time.

Purchasing

We offer exchange or credit note only. All goods must be returned within 10 days of receiving the items. You can exchange for anything in the online store and we can also offer a credit note which is valid for 6 months. In your delivery you would have received a returns & exchanges slip, if you have misplaced this slip please contact us and we will email you another one

If what I bought online is the wrong size, what is your return policy?
We accept exchange on most items. Please see our Returns page for detailed information on exchanges.

My item arrived damaged, what do I do?
Please see our Returns page for detailed information on what to do in this instance.

I am nervous about giving my credit card details online, how safe is your website?We have a very secure system for using and storing your details. Credit card details are deleted once your order is complete and do not remain on our system.

I am an International customer and am not sure if my credit card will work in Australia, what are my options?
Please try your card and if it doesn’t work, please contact us for alternative options.

I didn't receive a receipt with my order. Was I meant to?
To save on paper we do not send you a physical duplicate of your online receipt. The email you received from us after you made your purchase containing your order details and confirming receipt of your order is your tax invoice. Please keep it as your proof of purchase. 

What payment options do you offer?

We now accept After pay, PayPal, as well as all major credit cards online. 

Gift purchases

Do you offer gift wrapping?
We do not gift wrap but if your online order is a gift, please let us know by leaving your details in the comments section when checking out and we will do our best to accommodate. We are happy to incorporate a message in the delivery of both online and phone gift orders and send the receipt to a different address if needed.

Care Instructions

Are there any special care instructions I should follow with my new clothing purchase?
All our clothing comes with a care label with clear care instructions so you get the best wear from your clothes as possible. Please follow the directions carefully as some of our fabrics are limited edition and delicate and therefore need special attention. As a general rule, we recommend cold gentle hand wash on most items and never recommend you put them in the dryer. Please email us with any questions you may have regarding the care of any of our products.

Independent Designers

I am a designer that is interested in being stocked in your store, what is the best thing to do?
The best way to contact us is via email. Send us through a general outline of your product, prices and images, and we will do our best to get back to you as soon as we can. Please keep in mind that we are a small store and are unable to stock items of a similar nature to what we already have instore. We prefer that you do not send mail or samples to the shop unless we have specifically requested.

Do you take new designers on consignment?
We do take designers on consignment if it is a product we feel we could represent well through made590. Consignment brand approval is also subject to our space restraints. Please email us with any queries.

Manufacturing

Where are your products made?
Made590 clothing is 100% Australian designed, made and owned. The majority of our fabric is designed in house by our talented team, and screenprinted locally with Publisher Textiles. A lot of our pieces are made in limited runs, making them even more super special! All jewellery and accessories we stock are designed and made by very talented Australian designers.
Our Gifts & Homewares are sourced from anywhere and everywhere, all around the world!