RETURNS AND EXCHANGES
It is important to us at Made590 that you are happy with your purchase. If for any reason you are not completely satisfied, we are happy to accept an exchange or offer you an online or in store credit note.
- All items must be in 100% new condition, unworn, unwashed, and with all tags still attached.
- Please let us know asap if you are wanting to make an exchange or a credit. You can call us.
- Exchanges must be made 7 days after receiving your order. If for any reason you can't do this please send us an email or give the shop a call, we are here to help.
- Our Returns Policy is in addition to your rights under the Australian Consumer Law.
- In your delivery you will have received a Returns and Exchange Form. If you didn't or need another copy please email us.
- We regret we are unable to refund the original shipping and handling costs except in the case where the wrong order has been shipped or the item is faulty.
How long do I have to return my item?
Our returns policy specifies we need to receive your return within ten days of delivery, pickup or purchase in store.
Why can't I return my item after 10 days?
The reason we set our returns at 10 days is because of the nature of our local production and the high turn over of our stock. Some pieces in our range, we maybe only get one garment in that size, in that fabric. If we accept a return outside our seven day policy, by the time we get your item back to us in the shop we may have sold every other size, or majority of that stock. If you have never visited made590 in store, we have VERY limited rack space and because of the vast range of items, often “last ones” get very lost in the sea of beautiful clothing on our racks. This means a lot of the time they will sit around waiting for an owner for months and often end up on sale at the end of the season. In a small business this means we lose out on that returned item and we end up bearing that financial loss. It is understandable you may need to return an item to us but please respect our conditions and the way our unique local production works and understand we may need to say no to your return if requested outside our set time frame.
Why don't you give refunds?
We go to a lot of effort to make your shopping experience with us as easy as possible and we are a very small business. We provide very detailed listings, measurements and size estimates, as well as fabric info to make your choices online as easy as possible. We also will happily take questions on items before you purchase to make sure you get the correct pieces for you and that your expectations will be met. Our range of clothing is one of the biggest for independent Australian brands and we also feel we have “something for everyone” so no one should struggle with exchanges. We also feel the service we give to our in store customers is a large part of shopping with us, and we are always very helpful when customers chose to exchange an item for something that better suits their needs. We will happily make suggestions, nut out the best options for you and generally be as helpful as we possibly can be. We value all our online and in store customers and have a team of staff that are here to help in any exchange situation.
What can't I exchange ?
In accordance with the department of health and safety we cannot exchange on any earrings, jewellery or tights.
What if I can't find an appropriate item for my exchange?
We will happily extend your exchange by issuing a Credit Note which you can spend up to six months after your return of an item. Please return your item within 10 days of receiving it and we can issue you a credit note when we receive your item back in store. If you help with a credit note or have lost yours, please email us.
What happens if I have lost my credit note or gift voucher?
In this instance we will happily check our in store or online systems to find your credit note or gift voucher which will be attached to your name when issued, or check it's balance for you. All you need to do is email us or just drop in to the shop.
What happens when an item arrives damaged or is faulty when I receive it?
Please be aware our clothing items are all sewn by actual people, which means that occasionally human error and mistakes happen in the production of some items. If you receive an item which you believe to be faulty please contact us immediately so we can rectify the situation. If your item has arrived damaged in the post, please also contact us so we can assess the damage and arrange a replacement to be send out if need be.
Do you hold items for exchanges?
If you email or call us and let us know your item is coming back to us, we will gladly hold the items you wish to exchange for and check stock levels for you. This way you don't miss out or become disappointed if that item sells in the meantime and we can assure your exchange gets off to you quickly once we receive your return.
An item I wish to purchase is out of stock. When will it be available again?
Simply click on the link in the listing of the item you are after that says 'click here to be notified when this product is back in stock', fill out your details as required and we will let you know via email when it is available. Please keep in mind a lot of our clothing is limited edition and we are unable to source more fabric to produce things again. As a general rule majority of our clothing stock will not come back into stock.
I ordered an item online, but I just received a call/email from you saying that it is not available even though it was in stock at the time I purchased it. How does this happen?
We do our absolute best to keep the website as updated as possible, but as we share all our online stock with our Newtown store, occasionally items sell out in the shop before the online order gets processed. In this instance we will contact you either by phone or email to determine if you would like to choose another item in its place or receive a refund (excludes sale items).
PURCHASING ONLINE WITH MADE590
We offer exchange or credit note only. All goods must be returned within 10 days of receiving the items, but please get in contact if this isn't possible. You can exchange for anything in the online store and we can also offer a credit note which is valid for 6 months. In your delivery you would have received a returns & exchanges slip, if you have misplaced this slip please contact us and we will email you another one.
How does your online store work?
We have a dedicated team who work on our online store and packing your orders and we share stock with our Newtown shop front. Because we are such a small team we all work different days so please be patient if you make an enquiry about your order as it might take a few days to get back to you. We do our absolute best to let you know if there is any problems with your order, but sometimes things go wrong with our inventory and we may need to contact you, so please ensure you create an account with us on our website so we can get in contact with you easily to rectify any problems there may be.
If what I bought online is the wrong size, what is your return policy?
We accept exchange on most items. Please see our Returns page for detailed information on exchanges.
My item arrived damaged, what do I do?
Unfortunately, damages do happen in transit, or occasionally items may be sewn imperfectly and we miss this in the production process. Please send us an email or call us and we can organise a solution for you as soon as possible.
What methods of payment do you accept?
All our payments are processed by eWAY, a secure online site that accepts both VISA and Mastercard.
I am nervous about giving my credit card details online, how safe is your website?
We have a very secure system for using and storing your details. Credit card details are deleted once your order is complete and do not remain on our system.
I am an International customer and am not sure if my credit card will work in Australia, what are my options?
Please try your card and if it doesn’t work, please contact us for alternative options.
I didn't receive a receipt with my order. Was I meant to?
To save on paper we do not send you a physical duplicate of your online receipt. The email you received from us after you made your purchase containing your order details and confirming receipt of your order is your tax invoice. Please keep it as your proof of purchase.