• It is important to us at Made590 that you are happy with your purchase! If for any reason you are not completely satisfied, we are happy to accept an exchange or offer you store credit. We are now also pleased to offer direct refunds, less a restocking fee.
• All items must be in 100% new condition, unworn, unwashed, and with all tags still attached.
• Returns & exchanges must be made 10 days after receiving your order. If for any reason you can't do this please send us an email or give the shop a call, we are here to help. 
• Our Returns Policy is in addition to your rights under the Australian Consumer Law.
• We regret we are unable to refund the original shipping and handling costs except in the case where the wrong order has been shipped or the item is faulty.
• All sale items are final sale

TO REQUEST A RETURN: 

1. To begin your return, please click HERE to visit to our online returns portal

2. You'll need your order number (listed in your order confirmation email), as well as your email address.

3. Choose your ‘Return Reason’- why you have chosen to return this item e.g. wrong size, shape doesn’t suit.

4. Choose your ‘Resolution’- the outcome you’d like for your return- e.g. store credit, exchange for size, exchange for a different item, or refund.

6. Lodge your return, and either follow the postage instructions on the next page to send your item(s) back to us, or await an email from our system containing your prepaid shipping label.

7. Keep an eye on your email- we will be in touch once we have received, processed, and finalised your return!

• It is important to us at Made590 that you are happy with your purchase! If for any reason you are not completely satisfied, we are happy to accept an exchange or offer you store credit only.
• All items must be in 100% new condition, unworn, unwashed, and with all tags still attached.
• Returns & exchanges must be made 10 days after making you purchase instore. If for any reason you can't do this please send us an email or give the shop a call, we are here to help. 
• Our Returns Policy is in addition to your rights under the Australian Consumer Law.
• Please note all sale items are final sale.
• Proof of purchase that includes a receipt must be shown. 

Thank you for shopping with us at the Makers & Shakers Melbourne Market, April 6 + 7 2024!

• It is important to us at Made590 that you are happy with your purchase! If for any reason you are not completely satisfied, we are happy to accept an exchange or offer you store credit only.
• All items must be in 100% new condition, unworn, unwashed, and with all tags still attached.
• You must contact us by Tuesday April 9 to process any returns & exchanges. If for any reason you can't do this please send us an email or give the shop a call, we are here to help. 
• Gift cards are not able to be used at this event.
• Our Returns Policy is in addition to your rights under the Australian Consumer Law.
• Proof of purchase that includes a receipt must be shown.

• It is important to us at Made590 that you are happy with your purchase! If for any reason you are not completely satisfied, we are happy to accept an exchange or offer you store credit. We are now also pleased to offer direct refunds, less a restocking fee, which depends on the conversion rate of your local currency.
• All items must be in 100% new condition, unworn, unwashed, and with all tags still attached.
• Returns & exchanges must be made 10 days after receiving your order. If for any reason you can't do this please send us an email or give the shop a call, we are here to help. 
• Our Returns Policy is in addition to your rights under the Australian Consumer Law.
• We regret we are unable to refund the original shipping and handling costs except in the case where the wrong order has been shipped or the item is faulty.
• All sale items are final sale.
• For international returns, unfortunately all return postage costs must be covered by the customer.
• International returns can be confusing! If you encounter any issues with our returns portal, please email us at info@made590.com.au

• Pre-orders incur a 6-8 week making time from date of purchase. We are always hoping to run ahead of schedule however, and will update you as we go!
• For pre-order updates, please be sure to add "info@made590.com.au" to your email contacts to avoid our emails going to junk or spam.
• If you have placed an order for a 'pre order' item along with a regular stock item, your order will be held until all items can be sent together. If you'd like your items sent separately, please email us at info@made590.com.au!
• We are happy to offer an Exchange for size or a credit note on all pre-order pieces! However, we regret we are unable to offer refunds on pre orders at this time.
• Due to our small production numbers if you have ordered an in stock item with your pre order piece, we recommend you organise shipping it separately asap to avoid disappointment as your returns window will be effected and stock may not be available

How long do I have to return my item?

Our returns policy specifies we need to receive your return within ten days of delivery, pickup or purchase in store.

Why can't I return my item after 10 days?

The reason we set our returns at 10 days is because of the nature of our local production and the high turn over of our stock. Our ranges are very limited, and often have very high demand. If we accept a return outside our 10 day policy, by the time we get your item back to us in the shop we may have sold every other size, or majority of that stock. If you have never visited made590 in store, we have VERY limited rack space and because of the vast range of items, often “last ones” get very lost in the sea of beautiful clothing on our racks. This means a lot of the time they will sit around waiting for an owner for months and often end up on sale at the end of the season. In a small business this means we lose out on that returned item and we end up bearing that financial loss. It is understandable you may need to return an item to us but please respect our conditions and the way our unique local production works and understand we may need to say no to your return if requested outside our set time frame.

Why do you charge a restock fee for refunds?

Our $10 restocking fee covers everything it takes for us to get your returned garment back into stock and onto our racks in the best condition possible. This includes the time it takes to process your returns in our system, having our team member steam and tidy the garment again, rehang and ensure it back into stock for the next customer looking its best.

What can't I exchange ?

In accordance with the department of health and safety we cannot exchange on any earrings, jewellery or tights.

What if I can't find an appropriate item for my exchange?

We will happily extend your exchange by issuing a Credit Note (as a gift voucher) which you can spend up to six months after your return of an item. Please return your item within 10 days of receiving it and we can issue you a credit note when we receive your item back in store. If you help with a credit note or have lost yours, please email us.

What happens if I have lost my credit note or gift voucher?

In this instance we will happily check our system to find your credit note or gift voucher which will be attached to your name when issued, or check it's balance for you. All you need to do is email us or just drop in to the shop.

What happens when an item arrives damaged or is faulty when I receive it?

Please be aware our clothing items are all sewn locally by small businesses and actual people, which means that occasionally human error and mistakes happen in the production of some items. If you receive an item which you believe to be faulty please contact us immediately so we can rectify the situation. We offer free of charge in-house repairs for all of our items. If your item has arrived damaged in the post, please also contact us so we can assess the damage and arrange a replacement to be send out if need be.

Do you hold items for exchanges?

Yes! Please make sure to email us at info@made590.com.au with the item you'd like us to hold for you. This way you don't miss out or become disappointed if that item sells in the meantime and we can assure your exchange gets off to you quickly once we receive your return.

An item I wish to purchase is out of stock. When will it be available again?

Simply click on the link in the listing of the item you are after that says 'click here to be notified when this product is back in stock', fill out your details as required and we will let you know via email when it is available. Please keep in mind a lot of our clothing is limited edition and we are unable to source more fabric to produce things again. As a general rule majority of our clothing stock will not come back into stock.

I ordered an item online, but I just received a call/email from you saying that it is not available even though it was in stock at the time I purchased it. How does this happen?

We do our absolute best to keep the website as updated as possible, but as we share all our online stock with our Marrickville store, occasionally items sell out in the shop before the online order gets processed. In this instance we will contact you either by phone or email to determine if you would like to choose another item in its place or receive a refund (excludes sale items).