Frequently Asked Questions:

I saw a product on Instagram and Facebook and would like to order it but can't find it in your online store - is it available for purchase even if I can't make it into the shop?

Absolutely. You can either email us or call the store seven days a week and order almost all of our products over the phone by paying by credit card. Contact us on (02) 9518 1830.

An item I wish to purchase is out of stock. When will it be available again?
Simply click on the link in the listing of the item you are after that says 'click here to be notified when this product is back in stock', fill out your details as required and we will let you know via email when it is available. Select items we sometimes do rerun and we also receive exchanges for sizes so please do sign up online if you initially miss out!

Returns
We offer refund, exchange or credit note for online orders. All goods must be returned within 10 days of receiving the items. We do not offer returns for items purchased in store.

Sale

All items purchased as part of our end of season sales or other promotions are final sale and unfortunately cannot be returned.

If what I bought online is the wrong size, what is your return policy?
We accept returns for a refund, exchanges or store credit on most items. Please see our Returns page for detailed information on exchanges.

My item arrived damaged, what do I do?
Please see our Returns page for detailed information on what to do in this instance.

I am nervous about giving my credit card details online, how safe is your website?

We have a very secure system for using and storing your details. Credit card details are deleted once your order is complete and do not remain on our system.

I am an International customer and am not sure if my credit card will work in Australia, what are my options?
Please try your card and if it doesn’t work, please contact us via email/contact page for alternative options.

I didn't receive a receipt with my order. Was I meant to?
To save on paper we do not send you a physical duplicate of your online receipt. The email you received from us after you made your purchase containing your order details and confirming receipt of your order is your tax invoice. Please keep it as your proof of purchase. 

What payment options do you offer?

We now accept After pay, PayPal, as well as all major credit cards online.

Gift purchases

Do you offer gift wrapping?
We do not gift wrap but if your online order is a gift, please let us know by leaving your details in the comments section when checking out and we will do our best to accommodate. All online orders come wrapped in made590 branded tissue. We are happy to incorporate a message in the delivery of both online and phone gift orders and send the receipt to a different address if needed.

Care Instructions 

Are there any special care instructions I should follow with my new clothing purchase?
All our clothing comes with a care label with clear care instructions so you get the best wear from your clothes as possible. Please follow the directions carefully as some of our fabrics are limited edition and delicate and therefore need special attention. As a general rule, we recommend cold gentle hand wash on most items and never recommend you put them in the dryer. We also recommend washing only when needed, not after every wear.

Please email us with any questions you may have regarding the care of any of our products.

Manufacturing

Where are your products made?
Made590 clothing is 100% Australian designed, made and owned. The majority of our fabric is designed in house by our talented team and printed off shore through our printing company and mill in China who is ethically certified with a SMETA (Sedex Members Ethical Trade Audit) certificate. 

Our screen prints are printed locally with our friends at Publisher Textiles.

Our knitwear is 100% merino wool and is also knitted locally with Bill, who we have worked with for 20 years. 

We try to source as many products locally as possible, including addition fabrics we use for ranges and plain fabrics which we source through local companies.