Australian Shipping Options:
Free standard shipping on clothing orders over $300! *
* PLEASE NOTE DURING SALE PERIODS, FREE SHIPPING DOES NOT APPLY.
All orders are shipped between 5-10 business days of receiving your order. Shipping estimates do NOT include this processing time.
Flat Rate - $12
Estimate: 2-10 business days from order shipment
Express Post (Clothing only)- $17
Estimate: 2-5 business days from order shipment
Express Post (Homewares)- $20
Estimate: 2-5 business days from order shipment
For your peace of mind and ours, all regular post items are sent either via Pack & Track satchel or via Express Post box as these post options can be tracked and are a lot more reliable than regular post. Once your package has been sent, we will send you your tracking number within your shipping confirmation email so you may track your package.
Please note, you may also choose the 'Pick Up' option at checkout to pick up your order in-store free of charge. Please wait for your email saying your order is ready for pick up!
New Zealand:
Flate Rate- $25
As with international shipping, we will be in touch if your postage exceeds this amount.
International Shipping:
Flat Rate- $50
Our shipping for overseas countries is charged at a flat rate of $50 and includes tracking but not a signature. If your postage cost exceeds $50 we will contact you for extra payment.
Please note, further charges may apply if your order is for heavy items and homewares. In this instance, once your order has been placed, we will obtain a quote from Australia Post and contact you with the final cost. You may then choose to have the difference charged to your credit card or cancel your order with a full refund.
Please let us know at the time of placing your order if you would prefer alternative shipping to standard tracked airmail, for example express international, extra insurance or signature on delivery.
International orders may take up to 7-10 days to process.
Delivery:
All internet transactions are processed on business days only. We currently pack web orders Monday-Thursday. Please be aware we are a small team and pack as fast as we possibly can. Big releases, sales, and cardigan season can take up to 10 days to process and ship.
If you have selected pickup please wait for an email saying your order is ready. We pack in numerical order and it depends where your order falls on the current pack list.
All orders ship within 3-5 days of receipt. Actual delivery time within Australia will vary depending on your location and the shipping method chosen. Delivery of International orders varies from 10-14 business days, depending on the country we are delivering to and their terms. Please allow extra time for Australia post to deliver your parcel at busy times like Christmas, Easter or other holidays. Currently COVID-19 is also impacting postal times by varied amounts.
In the rare case that items are not delivered we will fully investigate with Australia Post and the outcome will be determined via a case by case basis.
If your homewares and gifts item arrives faulty or damaged, please contact us within 10 days of receipt for details of how to return your item for a replacement or exchange. We are unable to accept returns on items after 10 days.
Purchasing:
All items offered on our website are subject to availability.
To purchase any of the items on our website, click the "Add to Basket" button shown on each product page.
When you place an order by clicking the button "Order Now", we will send you an e-mail containing the details and confirming receipt of your order. Please keep this as your proof of purchase.
Your order represents an offer to us to purchase a product. We accept this offer when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons the data of your order is not accessible via internet. We keep this data in confidence according to our privacy policy (please see our Terms and Conditions).